Refund & Returns Policy

Thank you for shopping at ChaoXingToys ! We are committed to providing our customers with high-quality toys and a great shopping experience. If you are not satisfied with your purchase, we offer the following return and refund policy:

1. Return Conditions

You can submit a return request within 7 days of receiving the product .
Products must be unused, undamaged, and in their complete packaging (including all accessories and gifts).
For safety and hygiene reasons, toys that have been opened or used will not be accepted for return (unless there are quality issues).

2. Non-returnable situations

Returns/refunds will not be accepted in the following circumstances:

Goods that exceed the return period (7 days);
Products that are used, damaged, or missing accessories;
Specially priced items or customized products (such as personalized packaging/exclusive customized toys);
Damage caused by the customer’s personal reasons (such as improper storage, abnormal use).

3. Return Process

Please contact us via our contact page or email ( support@chaoxingtoys.com) Submit a return request, stating the order number and reason for return;
After confirmation by customer service, a return address will be provided;
The customer is responsible for the return shipping fee (if the return is due to product quality issues, the shipping fee will be borne by us);
Once we have received and inspected the merchandise, we will process the refund within 5-7 business days .

4. Refund Instructions

Refunds will be made to your original payment method (such as credit card, PayPal, etc.);
Refund processing time varies depending on the payment method, usually 7-14 working days ;
If your order has enjoyed free shipping, the actual shipping cost may be deducted when returning the product.

5. Exchange Policy

If you wish to exchange the product, please indicate this when requesting a return. Exchanges will be subject to stock availability.
If the item is out of stock, we will process a refund.